What colour should I choose?
If you’re having trouble figuring out what shade is perfect for you, check out our colour guide page for a more in depth description of each colour.
If you’re still unsure please contact us on firstname.lastname@example.org with a recent photo of your hair in natural light with no filter and one of our team will be able to recommend a colour match for you.
My extensions arrived and they don’t match my hair – what can I do?
If the extensions you’ve ordered do not match your hair, please make sure that they stay bound at the top by the clips, and follow the instructions on the return/exchange form included with your order. Please note that in order to return your extensions for a different colour, they need to be in unused, original condition.
How long does my hair have to be?
For a truly seamless blend we recommend that your hair be at least shoulder length. Your hair needs to be long enough for the clips to grip into securely, and to cover the clips so they cannot be seen. We recommend that regardless of the length of your hair that you see an experienced hairdresser to blend the extensions with your natural hair.
What if I have very fine hair?
Extensions are a great tool to create volume in very fine hair! Girls with finer hair may find that they don’t need to wear all three pieces of Loxy’s Collection extensions to achieve the look that they’re after. It may also be that you need to lightly back comb the sections of hair that you are clipping the extensions in to in order to get a firm grip. Read our tips and tricks for wearing extensions in fine hair, here.
Can I colour my extensions?
Our extensions are premium quality human hair, and while we do not recommend that you lighten your extensions in any way, a hair stylist who has worked with human hair extensions before will be able to tone them or colour them darker for you. We recommend a strand test prior to colouring the whole set.
How often should I wash them?
Since your Loxy’s Collection extensions don’t receive as much natural oil from your scalp as your own hair does, they do not need to be washed as often! We recommend washing your extensions when you notice product build up in them or every 5 uses. Check out our how-to guide for washing your extensions here.
What products should I use on the extensions?
For best results we recommend using either our Angel or Beauty Dust ranges. Otherwise just ensure that your products are sulphate, keratin and protein free.
Do I need to wash them when I receive them?
No! Your Loxy’s Collection extensions are ready to wear straight out of the bag when they arrive.
How should I store them?
After you take your extensions out, make sure that they are detangled and then either lay them out flat to store or pop them back inside our reusable Loxy’s Collection bag for easy storage.
How long will they last?
It totally depends on how often you wear them, but with regular use and proper care they should last you a year or longer.
Will they damage my hair?
With proper application and use of your clip in extensions, you will experience no damage to your natural hair. Because they are clipped in using silicone-lined clips and then taken out at the end of the day, the amount of pulling and stress on your hair is minimal. That said, we do encourage you to always be gentle with your natural hair while putting in and taking out your extensions, and ensure that you don’t pull on them during the day.
Can I sleep/swim with my extensions in?
We recommend that you remove your extensions before sleeping, swimming or working out. These can all cause tangling, matting, and damage to your natural hair.
Will anyone be able to tell that I’m wearing extensions?
No one should be able to tell. Choosing the right colour, as well as having the extensions trimmed/blended, and how you apply them can all impact on how natural they look. Refer to our application guide for more information.
Are they comfortable to wear?
It can take a while to get used to the feeling of having extensions in. That said, wearing clip in extensions should never be uncomfortable or painful! We bet after your first time wearing them you won’t even notice that they’re there :)
I have very thick hair. Will I need more than one pack of clip ins?
Most of our thick-haired girls still find that one pack of our Loxy’s Collection clip ins is more than enough hair! Each set of clip ins has 150grams of hair over three pieces.
Have a question that we haven't covered here? Please get in touch with us at email@example.com so we can help you out!